Air Transport for Patients with Infectious and Contagious Diseases

Service Highlights:

Specialized Infectious Disease Air Transport for Safe Patient Transfers: AirCARE1 provides expert infectious disease air transport services, meticulously planned with strict adherence to procedures to mitigate transmission risks and ensure patient safety and comfort.
Dedicated COVID-19 Patient Air Transport with Advanced Isolation: We offer secure COVID-19 patient air transport using FDA-approved portable medical isolation transport units like the ISO-VAC and Amron NIV Hood, preventing disease spread while allowing continuous medical monitoring.
Comprehensive Medical Isolation Transport for Contagious Illnesses: Our medical isolation transport capabilities are designed for patients with contagious diseases such as COVID-19, H5N1, and SARS, ensuring a safe and controlled environment during critical medical flights.
Seamless Infectious Disease Transport with ICU-Level Care: AirCARE1’s infectious disease air transport services feature advanced medical equipment found in an ICU, tailored to specific patient needs, and include thorough decontamination processes to protect all involved.

When a patient with an infectious disease requires transport, careful planning and strict following of procedures are essential to mitigate the risk of transmission and ensure a smooth experience. At AirCARE1, we have the expertise, experience, and equipment necessary to create a comfortable environment and maintain safety for those in our care.

What Are Infectious Disease Transports?

Infectious disease transport services involve assisting patients with contagious illnesses in reaching their destination. This is often for follow-up appointments with specialists or to seek a doctor who will run tests or provide medication for the condition. Some infectious disease transports focus on rehabilitation or returning home after receiving care.

The goal of these transport services is to allow patients to travel comfortably without posing unnecessary risk to themselves or others inside the aircraft cabin.

Private Infectious Disease Transports

At AirCARE1, our professionals offer private infectious disease transports for a more comfortable experience. Our team flies to most parts of the United States to pick you or a loved one up for additional care. Whether you or someone in your family needs to travel to a different city or country for an appointment or rehabilitation, we keep the process seamless to ensure peace of mind and convenience.

Our services are helpful in situations where commercial flights are not an option for a patient due to their contagious illness. AirCARE1’s infectious disease transport flights feature the advanced medical equipment you would find in an intensive care unit (ICU). We are prepared to tailor a private medical charter flight to your specific needs once we learn more about the patient’s symptoms, as well as your pickup and drop-off locations.

When to Request Private Infectious Disease Transports

AirCARE1 recommends infectious disease transports for the following situations:

Commercial flight risk: If you or a loved one is suffering from a contagious disease that could easily be transferred to other passengers on a commercial flight, infectious disease transport poses a lower risk.
Illness while traveling: Some patients become ill while traveling abroad. Our services are helpful when traveling back to the United States is preferred for receiving specialized care.
Immunocompromised patient: You could find yourself in a scenario where someone suffering from an infectious disease is also waiting for an organ transplant or has cancer. AirCARE1 reduces the chances of further infection.
Coinciding mental illness: Many patients who have an infectious disease and a mental illness benefit from flying long distances in a less stimulating environment. Manage infectious illness symptoms with constant monitoring.
Direct flight options: Some commercial airlines may not allow individuals with infectious diseases to board flights. Additionally, large flights may not travel near destination sites. AirCARE1 travels to a long list of airports nationwide.

How Our Portable Isolation Chambers Work

AirCARE1 has the capability to transport patients with infectious diseases inside two types of isolation units approved by the U.S. Food and Drug Administration — the full-body ISO-VAC unit and the Amron NIV Hood. Both units are designed to transport patients with any infectious disease, preventing the spread of the disease while keeping the patient available for monitoring.

ISO-VAC Portable Patient Isolation Unit

The transparent ISO-VAC unit allows medical personnel to see the patient, and the sealing membrane minimizes the risk of cross-contamination.

The unit also features:

Gloved arms for safe interaction and minimal interventions.
A ventilation system that manages contaminated air.
A high-quality pressure-sealing zipper.
Medical pass-through ports for monitor cables, oxygen tubing and IV tubing.
Straps, harnesses, and buckles to secure the patient to attach the unit to a stretcher system.

Diseases the unit can help contain include:

COVID-19
H5N1
SARS

We follow a strict transportation process to ensure the safety of patients, crew members and others:

Patients are placed in the isolation chamber.
The chamber is pressurized through a negative pressure system that mitigates the risk of transmission.
The medical crew monitors patients through openings in the sealing membrane, providing medical interventions if necessary throughout transport.
Once the patient is safely transported, the chamber and aircraft are cleaned and sanitized with an aerosol fogging system.

Amron NIV Hood

This hyperbaric oxygen treatment hood is a helmet-based ventilation system. It encloses the patient’s head to contain infected airflow while allowing the patient to move more freely and be more comfortable. The hood comprises two pieces that rest over the head and shoulders and enable our medical crew to access the patient quickly when needed.

The Amron NIV Hood is particularly helpful in containing respiratory diseases such as SARS and COVID-19. Its large opening enables it to fit all patients, providing security and comfort for those who need transport.

Why You May Need an Isolation Chamber Transport

Patients with infectious diseases may require an isolation chamber transport to travel to a certain doctor or a hospital with specialized capabilities as soon as possible. Our medical flights can transport patients quickly and efficiently, ensuring they arrive at their destinations safely to receive personalized care.

Transporting those with an infectious disease requires specific and specialized training and equipment. Certain precautions must be followed to ensure safety, which a medical flight company like AirCARE1 is equipped to handle. We have the qualified isolation chamber capabilities to ensure we follow appropriate procedures and maintain best practices.

Schedule an Infectious Disease Transport

When you need reliable transport for a patient with an infectious disease, AirCARE1 can help. Our team will ensure the comfort and safety of everyone involved in the infectious disease transport process. Contact us today to request a quote and learn what to expect from our medical transportation services.

Frequently Asked Questions

What specific infectious diseases can you safely transport?

Our units are designed to transport patients with infectious diseases like COVID-19, H5N1 and SARS. We cannot transport patients with active Ebola or tuberculosis (TB) infections.

What are the protocols for ensuring the complete decontamination of the aircraft after transporting a patient with an infectious disease?

Once the patient is safely transported, the chamber and aircraft are cleaned and sanitized with an aerosol fogging system.

What procedures are in place to protect the flight crew and ground personnel from exposure to the infectious disease?

Strict transportation process to ensure the safety of patients, crew members, and others, including pressurizing the chamber through a negative pressure system.

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   Kari Hazen 
 
 
 
 Trustindex verifies that the original source of the review is Google. Amazing staff that clearly explains options and listens to customers. Thank you so much for clarifying all of our questions during a difficult time.
  
 
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   Brett Johnston 
 
 
 
 Trustindex verifies that the original source of the review is Google. My wife had a terrible bike accident in the mountains. Had no idea how I would get my wife moved from the mountains back to home for a much needed surgery. From the moment Valerie answered the first call from me, to Daniel and Rachel answering so many questions. Then Tom and Todd showed up to get my wife from point to point via airlift.  I cannot tell you all I went through to get to the point to have to call AirCARE1, but once I did they took over and solved a difficult problem for me. I am sorry if you have to ever do this, but if you do, I wouldn’t hesitate to use them.
  
 
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   Uri Ravel 
 
 
 
 Trustindex verifies that the original source of the review is Google. I wish to convey my deep appreciation to Debbie Rehn, the nurse who accompanied me, for the professional services she provided during my travel to Israel. Debbie was devoted, knowledgeable, and very attentive to my considerable physical and emotional needs. Debbie demonstrated a highly caring and professional approach to the patient under her care, and this reassured me and my husband that I was under the best care possible for the duration of our international travel. Thank you, Valerie, for your excellent coordination of the complex arrangements that had to be completed in preparation for our flight. It was a difficult period for us, and your devotion to our travel needs helped us to succeed in our objectives. To Valeria and Debbie, thank you for being there to help us through a difficult and challenging time.
  
 
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   Jim Guiffre 
 
 
 
 Trustindex verifies that the original source of the review is Google. Imagine getting the phone call telling you your 10 year old grandson has been bitten by a shark off the coast of Mexico.  Not even knowing the details about the extensive damage that he had suffered, our immediate instinct was that we needed to get him back home ASAP.  It’s Friday afternoon.  Where do we even start?  An internet search and one phone call to AirCare1 proved to be a Godsend.  Dan, the flight operations manager on duty, was so calm and reassuring about explaining the process of arranging the flight.  I must have called him 15 times because I would always think of one more question.  When he explained to me that we needed to get the Mexican hospital to agree to release Dillon and Children’s Hospital in Denver needed to agree to accept him before we could book the flight, my only thought was how am I ever going to do that?  As it turned out, I didn’t have to do that.  The team at AirCare1 did it all.. We got word the next morning the hospitals were in agreement, the ambulance in Mexico to pick him up and the ambulance in Colorado to deliver him were both booked, and the flight crew was ready.  Sunday was Dillon-Day, Dillon was coming home!  The medical personnel met the ambulance at the Cancun airport, picked Dillon up at the hospital and were with him every minute until he was delivered to Children’s.  How reassuring.  Even more reassuring was the communication from the team on the day of the flight, keeping us informed of the progress of the crew all day long, from takeoff at 6 am in Phoenix to arrival at Children’s Hospital that night, the communication was outstanding! Probably the biggest attribute of the team at AirCare1 was each team member was absolutely invested in getting Dillon home.  Dan, by his demeaner, took a huge burden off our shoulders.  By patiently and calmly explaining the process, we knew exactly what was necessary to get the plan in place.  Camber and Doug, the pilots, executed their mission flawlessly including cutting into the weather delay they experienced leaving Mexico to get Dillon home ASAP..   Jen, the flight nurse and Ryan, the paramedic, took such unbelievable care of Dillon. They got him comfortable, inspected his wounds, and prepared him for the planned triage in Denver.  Both were so attentive the whole time they were with him. What an incredible team Dillon had.  Everyone’s goal and focus was on him. Our family will be forever grateful to everyone at AirCare1 for their expertise and commitment to Dillon and our family.  Thank you all!!  You are the best!! Jim & Terrie Guiffre
  
 
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   Sheila Alverson 
 
 
 
 Trustindex verifies that the original source of the review is Google. Amazing experience from getting a quote online very quickly, to answering all my questions and concerns. Everything from beginning to the arrival was timely. Personal call informing me when my family member was safely on the plane and in the air and when they landed and he was transported safely to the hospital. I was convinced customer care and support was a thing of the past. It isn’t with this company.
  
 
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   Katherine West 
 
 
 
 Trustindex verifies that the original source of the review is Google. When I purchased air evac insurance I never imagined actually using it, but I couldn't have asked for a more wonderful experience than with AirCARE1! Natalie, Jenn and my pilots got me home quickly, comfortably and with attentive care. THANK YOU!!
  
 
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   Debora Bridges 
 
 
 
 Trustindex verifies that the original source of the review is Google. We are so grateful to everyone at Air Care 1 for their professionalism and kindness in helping us get our dad out of Jamaica and back to Scottsdale—in less than 48 hrs. From the initial phone call and immediate action, to the thorough paperwork, contacting doctors, hospitals and the financial process, , everything was streamlined and efficient. Throughout the flight, they kept us updated on the condition of our dad through phone calls, emails and text messages as well as flight status every step of the way.  Landing right on time, the ground ambulance was fully prepared and equipped.  They even followed up with us after he checked into the hospital and a few days later.  This company exceeded our expectations.  The highly trained professionals ranged from Valerie at the front desk to the flight paramedic Natalie, the two pilots and Chris who drove the ground ambulance. Emotions were high and our family can’t be more grateful for this team who truly helped to save his life.
  
 
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   Tino Rios 
 
 
 
 Trustindex verifies that the original source of the review is Google. The process, team, and overall experience was amazing and made a horrible situation that much easier!
  
 
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   Marilyn Taylor 
 
 
 
 Trustindex verifies that the original source of the review is Google. I could not have been more satisfied with AirCARE1. We needed them to transfer my husband from Puerto Vallarta, Mexico.They came down the same day. The flight crew was awesome from start to finish. They really cared
  
 
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   Barbara Meadows 
 
 
 
 Trustindex verifies that the original source of the review is Google. From the administration to flight operations to the entire crew our experience with AirCARE1 was exceptional!  They were professional and understanding during one of the most difficult times in my and my mother's lives.  The air crew was so very caring and ensured that my mother was in the best of hands and cared for me as well!  We had a very smooth flight at the hands of the professional and friendly pilots.  I cannot express my thanks to Randy and Jenn for ensuring my mother's medical care was top notch.  I would recommend AirCARE1 to anyone!  Thank you all so much!  Barb Meadows and my mom Elizabeth.

Air Ambulance accredited because we are committed to

serving our patients to the highest standard.

Testimonials

At AirCARE1, we’re proud to provide exceptional medical escort services. Our clients often share their positive experiences with our medical travel companions and commercial medical escort service. Read what they have to say:

ALOHA AirCARE1,

As a Retired Paramedic/Firefighter with “Air Transport” experience, I knew what I was looking for in an Air Ambulance Service to Transport my beloved Brother.

I interviewed numerous Air Ambulance services and AirCARE1 came to the top of my list immediately. My family and I were in crisis mode yet, your staff was patient, answered all my questions articulately on multiple calls and built a level of confidence with me immediately.

Being away from home with a seriously ill and quickly deteriorating family member was a nightmare that lasted three-weeks. We didn’t think he would live without receiving definitive care only available at a handful of hospitals.

YOU received the “go ahead” very late last night to Transport from Phoenix to Portland, Oregon. The “available bed” we had waited weeks for would, “not be available tomorrow.” We KNEW if my Brother wasn’t transported TONIGHT, he would most likely not have another chance.

Incredibly, AirCARE1 made this emergency transport happen! Today, our family is still in shock that YOU came through for us when we needed you the most. My Brother is “elated” to be home and at a Hospital that can give him another chance at life. Blessings to you and your staff. Gratitude is too weak a word for what YOU have done.

Additionally, I just want to point out another reason why I was confident in your services. You hold a current WBENC Certification. I have been involved with WBENC since it’s inception, serving in many National Positions within the Organization and know you have been closely vetted as a “Woman-Owned Firm.”

Kudos to your CEO for taking the time and going through the process to become Certified. Please let her know, for me, this designation was a KEY consideration when selecting someone to Transport our most precious “Cargo,” my Brother.

Candice, Sister of Patient

Thank you very much for the smooth and efficient transport of our patient. It was worry free for us and the pre-positioning, trip planning and timely updates were perfect from our perspective. We appreciate the professional response that you and your team represented to our client. Thank you!

Kelly, Medical Assistance Aviation Specialist

Dear AirCARE1 Team,

I am writing to express my gratitude to the entire team of AirCARE1 for providing flawless medical escort services for my husband.

From the moment we first contacted the AirCARE1 team, we felt immediately at ease. Everyone was professional and prompt and should be commended for their wonderful customer service and representation of your company.

After three weeks at a hospital in Thailand we were scheduled to be escorted by their medical team. Our exceptional physician had great beside manners and our fantastic nurse had a genuine care for others. I not only appreciated their genuine care to ensure my husband’s safety was their first concern but also really touched by their sentiments to also check on me to ensure I was doing well too.

In one word, I would describe everyone from AirCARE1 as “awesome”. Their attentiveness continued all the way until we arrived at the hospital in California; where they handled all paper work, medication and getting us settled flawlessly. We felt as though we were with family and in good hands knowing that my husband’s care is being handled by a team of professional who really cared. You’ve made this unfortunate situation become a pleasant trip home.

Thank you for all you do to help others like us come home from abroad with a smile on our faces again. You make a difference!

The England Family

Dear Denise, I would like to thank you and the entire flight crew at AirCARE1 for transporting my mother from Bangor, Maine to Albuquerque. The crew’s expertise and professionalism were impeccable. They took care of my mother’s every need; both during and after the flight.

Steve, Son of Patient

AirCARE1 helped to save my partner’s life. While in Mexico, my partner, suffered a brain injury and had to have emergency surgery at a local hospital. He was put into one of only three ICU beds they had available. After seeing he was in stable condition but barely conscious, I began to worry about how we would get back home. I knew that he needed to get the best care as soon as possible in order to make a full recovery.

A mutual friend connected me to a representative from AirCARE1 and from the first phone conversation, I began to feel the fear lessen. For the next 24 hours I had phone calls with several employees from the company to help arrange a medical evacuation and every single one of them treated the situation as if I were a member of their family. I could sense their empathy and professionalism every conversation. They went above and beyond to arrange transport, even rescheduling the flight because the local airport had already closed!

he flight crew went above and beyond to not only take care of my partner, but also to be sure that I was taken care of as well. They were in communication with me and gave the best care for the entire flight back home. I am beyond thankful for every single person on the AirCARE1 team. From the office staff, to the flight team, and to every single person in their company I have been in contact with. Thank you from the bottom of my heart for helping to save my partner’s life and get him home to safety.

Preston, Patient’s Partner

I am writing to express my gratitude on behalf of the Merrill family. Your company transported my mother on the Saturday of Memorial Day weekend this year from Palm Springs to Virginia. I was the family member that traveled with her that day, so I have first-hand knowledge of both my mother’s and my experience…which was fabulous! Everything about the trip was so thoughtfully designed and well-managed, that it was easier than any other air travel I have done in the last 15 years.

The ‘bed-to bed’ service was amazing—both ambulance service personnel (Palm Springs and Virginia) were prompt, efficient, and very careful of my mother during the transport on and off the plane and at the facilities. I also appreciated that all the paperwork had been handled ahead of time by your company, making it possible for me to just concentrate on my mother’s well-being.

The pilots were professional and friendly, inspiring both of us with complete confidence during the entire flight. The EMT was impeccably attentive—no sooner did my mother make any indication of need than he was right there to make adjustments for her care and comfort. The RN, was equally knowledgeable, friendly, and helpful. You may recall that my mother had been concerned that she would feel unduly anxious during the flight and need a sedative, but because of the high quality of your staff my mother’s level of comfort was never an issue, nor did she require any medication during the trip. It was clear to me right from the start that if anything had happened medically during the flight, my mother was in the best of hands.

She is now happily ensconced in a better facility than we could provide her in Palm Springs. My brother lives only fifteen minutes away and her grandchildren and great-grandchildren also live relatively close, much to her delight! Thank you and your staff for making this move possible and for providing such excellent care before, during, and after the flight.

Misha, Daughter of Patient

I just wanted to say thank you for transporting our baby to Lucille Packard. Everything went very smoothly. Your staff were very professional, courteous and went above and beyond to make sure baby and mom were comfortable. Extra kudos to our flight specialist for calling and asking if mom had any allergies/preferences to any foods as he was going to order dinner. I can’t thank you enough. Hope we can use you in the future for our transport needs. With sincere gratitude.

Deb, RN, Pediatric Case Manager

Thank you to all of you for doing an excellent service for our NICU patient yesterday. I don’t usually do the set up for air ambulance, but I am so glad to have done this with ease with your company.

RN Case Manager, NICU

The family had a great experience getting home with your care. I also received excellent customer service while setting things up prior to departure and day of departure.

Caitlin, Clinical Care Management

I just wanted to thank you for the care and professionalism that your crew showed on my recent air ambulance from Minnesota to California.

The time schedules that I was given was followed almost to the minute and the ambulance services to and from the airplane were on time and efficient. The pilots did a good job of flying and explaining what was going to happen during the flight.

Extra kudos go to the nurse as she explained what they were doing and completed what looked like an immense amount of paperwork

I don’t know how you found your EMT, but she is a jewel. She sat next to my brother the entire trip and was so full of energy and friendliness that he was able to talk and joke with her and showed no anxiety the entire trip.

I started looking for air ambulance on the internet and then calling on the phone to get more information. I do not know how I could have been so fortunate as to have selected your company. But wished to give a special thanks to everyone involved.

Pat, Brother of Patient

I am very happy with AirCARE1! You do a great job even with very short notice and communication has been excellent. Thank you so much for all that you do!

Kimberly, RN Case Manager

Awe you made our day, and probably our week with this transport update. Thank you so very much for all you did for him and us.

Nancy, Case Manager

A couple weeks have passed since my wife’s AirCARE1 flight from Puerto Vallarta to Portland. I’ve been meaning to write to you and express our thanks and tremendous satisfaction with the care that she received. The service is supreme. Fast jet, well equipped with two ace pilots in command and nurses watching and tending to my wife as we made our way north. There were eyes on her and the monitoring equipment every minute of the trip. When we reached our destination at PDX there was an ambulance waiting to transport us on to the hospital. The nurses accompanied my wife and I to the hospital and all the way to her bed in ICU. It wasn’t a quick “hand off”. They remained at her bedside for 30 or 40 minutes until they were sure that the transition from their care to the receiving hospital was smooth. We will recommend this service to all our friends and family who are or are planning to travel. They could not find a better outfit.

Dennis, Spouse of Patient

Thanks for all your wonderful help, God Bless you all and take care. All of your will always be in our hearts. My daughter is doing great, she’s at a kid’s hospital and well taken care of. Thanks again Denise and all your staff.

Marisela and Family, Mother of Patient

Good morning to all of you at AirCARE1 who were involved in the flight of my wife and l, yesterday from Orlando to Denver. You all totally exceeded our expectations in every way. The pickup ambulance was prompt, professional, and compassionate. Your pilots and medical staff were exceptionally the best! The flight was perfect in every way, and the ambulance service in Denver also did a very professional and compassionate job. The flight specialist I first talked to and the next who put the trip together, as well as all of the other people in your office that I dealt with were always focused on helping us get my wife to Denver where she can spend her final days surrounded by family. Collectively, you have made a huge difference in our lives! What you did for us is priceless. Thank you!

John, Spouse of patient

I was not there when my sister was transported, but my three sisters who were, were very impressed with everyone, from door to door. I heard nothing but praise about the crew and nurses and paramedic on board. Everything that could be done, was done for her comfort. Thank you for assuring such professionalism in your employees and for offering such a wonderful service for patients such as Betty.

Faye, Sister of Patient

I can’t thank you enough for the extremely positive experience that we both had with AirCARE1! The flight crew was fantastic and went above and beyond to make sure my aunt was cared for and even asked me how I was doing. It was definitely bedside-to-bedside service that I truly appreciated! I shared my very positive experience with the case management staff at the hospital, in case another family could benefit from your services as well. Thank you for the excellent customer service from everyone I spoke with. It truly put me at ease during a stressful situation.

Suzy, Niece of Patient

I just wanted to take a minute to say thank you! My mother made it home safely and comfortably thanks to you and your incredible team. Every single step of the way was first-class with all of you. From my incredible coordinator who helped me with quotes and got me the best possible rate, to the amazingly patient and kind two-person on-board medical team who monitored and calmed my mother through the flight, to the communications specialist, who kept me abreast of status of the transport the entire way. This was an unfortunate situation and you ALL made it so easy and so well executed. Please make sure all of their supervisors are aware of how wonderful our experience was. We appreciate you and you should all be applauded for incredible customer service.

Jennifer, Daughter of Patient

Thank you very much for professionally flying us and mentoring my husband during our flight from Cabo to Fort Worth. This was our first flight experience, and hopefully our last, for a medical evacuation. Thanks to so many friends and acquaintances, he returned home and was admitted to the Hospital through the E.R. After many tests and visitations with doctors & nurses, he was able to return home Saturday night. We still have no answer as to the cause of the problem, but my husband is feeling fine. He has resumed his daily life and is feeling fit. Please accept our gratitude — I feel very confident that we were in good hands.

Lauren, Spouse of Patient

Please send this along to your amazing group of people who work harder than anyone I know in order to save the lives of precious children like my daughter. You all literally saved her life as her internal shunt was not working and she would have not made it more than one or two more days in Mexico. She just turned 14 months today and we are still praying for a miracle! God bless you all for the incredible work you do.

Kaari, Mother of Patient

It’s always a pleasure working with your team, everyone was very responsive, nice, and attentive, all the information we asked for was provided promptly and I received nothing but good feedback from my team in our Dispatch about yours.

Jesse , Director of Communications

Thank you for helping this patient get to Michigan and for your great care! Thank you also for the post-flight update, you guys are great.

Ana, Case Manager

AirCARE1 was outstanding, everything was incredibly smooth to transport my little patients from Phoenix to Wisconsin!

Jennifer, Case Manager

Everything went very well during the transport of one of your youth. I want to commend your team, as they kept me informed the entire time. It is greatly appreciated. Would love to work with your team again in the future.

Cynthia, Clinical Case Manager

God sent me the right crew for this flight. I am forever grateful!

Mrs. Delgado, Spouse of Patient

Special thanks to the medical crew and two pilots for being so careful and making our trip so comfortable and for allowing me to hold our little puppy in my arms on the flight. You took all the stress away and we can’t thank you enough. You are all simply amazing!!! Thank you so much for everything you do!

Kathy, Spouse of Patient

Daniel, we have just now arrived back at our house after following the ambulance carrying Becky to the hospital and settling her in with the doctors. You certainly set us up with your A-Team (of which you are the Captain)!! We have never dealt with an individual who operates with such thoroughness, professionalism, and attention to detail as you do! You made this whole process seamless, from start to finish! It feels so good to be home again, and we cannot thank you enough 😇 !! By the way, thank you, also for providing the larger plane. It really made a difference with respect to the comfort and functionality of the trip!

Michael, Spouse of Patient

Wow, your company has been amazing from start to finish! I am so happy with the service you all provided today, and now I feel much less stressed about my Dad’s move with you all in December.

Karen, Daughter of Patient

This is the first time I referred a patient to your company and must state that Denise and all the staff members have been compassionate, professional and a joy to work with since the onset of the referral process. The “courtesy calls” indicating flight departure, landing and completion of services and care are above and beyond the call of duty! Please notify everyone that we at Kindred Hospital value their hard work and stellar professionalism! AirCARE1 is highly recommended.

Hulya, Licensed Master Social Worker / Case Manager

Thank you so much for the love and support that we felt from your words! I’m so impressed and grateful that when I made that call to schedule, you and your team where the ones who were our “angels in the air” and on the ground! I’m happy to report that everything is going well! His hospice care has been great!! My mom is so relieved and settling into the new routine and is thoroughly enjoying her home so close, which makes it so convenient. I want to make sure everyone knows about you and this wonderful operation and the great services that you all provide. Thank you again for sharing your skills and your personal care and tenderness with our family! You truly made a difference! You are wonderful!!

Sonya, Daughter of Patient

The company we chose, AirCARE1 International is based here in Phoenix and provided outstanding and complete service. All details were arranged by them which covered ambulance pickup at the farm in South Dakota to the airplane in Fargo, ND and from the plane arrival in Phoenix to my sister’s home in Surpirse. All personnel were caring professional and had my sisters care and comfort at the central focus.

Lyla, Sister of Patient

Thank you so much for sharing [how the flight went]! You started to make me cry again, it was amazing to see everyone at the hospital give him a send-off to Denver. Thank you for your great care and service to our families

Carol, Case Manager

I would like to say that this trip was wonderful. The entire staff at AirCARE1 is superb. Everyone I spoke to on the phone was kind and went the extra mile to help me get my brother home to North Carolina. The flight was a wonderful experience for me considering the circumstances. The pilots and medical staff on board were very kind and helpful during the trip. They were a great crew. From pick up to drop off they were extremely nice, professional, and compassionate.

Cindy, Sister of Patient

I wish our entire health care system could be operated by AirCARE1. When my father at age 85 fell, and was sent by ambulance to a hospital in Puerto Vallarta, Mexico, all we wanted for him was to air transfer him to a hospital near his home in Texas for his required surgery.

I contacted four different services for quotes and timing of evacuation, and this company was the only one that could execute same day transfer.

Not only were they extremely professional, efficient, communicative, but they got the job done on-time, same day and faster and more thorough than I could have hoped for, which is all you want when you are trying to air ambulance someone back. I had updates at every stage of the transfer with full details of what was happening. I was never placed on hold or had to leave a message; I spoke directly with the person coordinating the transfer each time I need to speak with an actual person. The bi-lingual air crew (nurse and paramedic) moved through each obstacle (in our case at both hospitals, as we were held up for doctors’ orders and release paperwork and again at the admitting hospital stateside who claimed they knew nothing about the admission for the patient who had already been cleared for arrival) and had all required paperwork organized and executed in spite of all the chaos on both ends of the spectrum. I am so relieved we chose AirCARE1 and only wish they could serve as a model for our health care professionals.

Suzanne, Daughter of Patient

Thank you all very much for a safe flight to Saskatchewan, Sash, for my husband, myself and our little dog.

Linda, Spouse of Patient

I was extremely appreciative of your services, I hardly ever do air ambulance transports but Alex was extremely great to work with!

Gina, Case Manager

For the flight crew from our transport from Las Vegas, NV to Albuqueque, NM: Thank you so much for providing superior service. The pilots and medical staff were so caring and professional. The pilots made the trip so pleasant despite the circumstance. Their gracious welcome and kindness is so much appreciated.

Dolores, Daughter of Patient

It was so delightful to work with the AirCARE1 team. They were so knowledgeable, efficient, and FRIENDLY. As soon as AirCARE1 was involved in this very complicated discharge, things just got smoother and more organized! Thank you very much for your services.

Jenn, Lead Geropsychiatric Social Worker

Thank you very much for taking my mom from Illinois to Texas. Mom is doing great in her new home. My sister enjoyed the flight as I know my mom did as well. You guys are the best.

Dan, Son of Patient

Everything went very smoothly with our transport to Childrens Hospital of Philadelphia. The team arrived in the time frame they gave us and were very friendly and courteous/professional. It was certainly a pleasure working with your company.

Mary, Stanfords Childrens

AirCARE1 are real angels with wings! My wife’s health went south while on a cruise. It became apparent she wasn’t going to live much longer and we needed to get her home quickly. I called my cruise insurance company and they said a representative from AirCARE1 would call me to make arrangements. At this time, I’m in panic mode, emotional and wanted answers right away. I wasn’t sure how we were going to get from Alaska back to Arizona. Within 10 minutes I received a called from the Owner and was told that help was on its way and no matter what happens we’ll be there to get you home. I couldn’t believe that the owner of AirCARE1 called me personally and took the time to calm me down. Help was truly on the way. They were approx. 8 hours from being bedside with my wife and Denise called almost every hour to reassure me that we both would make it home. A calmness came over my entire mind and body that is hard to explain! When the transport nurses came bedside, they were very polite and professional and explained everything in detail what the process was. With no time wasted, they were very kind and gentle. When we arrived at the medially equipped jet, the Pilots introduced themselves and knew my wife’s conditions assuring me they would do everything in their power to get us home! My wife unfortunately passed away on our way to Arizona. While knowing and never prepared for the loss of my love, it couldn’t have been a better experience the way AirCARE1 handled the situation. Since then I’ve had the pleasure of meeting Denise Waye the Owner and reconnecting with one of the pilots. They are friends for life. The whole ordeal was divine intervention. AirCARE1 is a true angel in the Sky! May my wife’s “Spirit in the Sky” live on forever!

Shawn, Spouse

It was a pleasure working with AirCARE1! This was a new experience for me but your team made the process incredibly easy. Very much appreciated everyone’s assistance.

Clinical Case Manager

You guys made the entire process so much easier than I am used to. Appreciate you all so much. Looking forward to working with you again soon.

Michele, Case Manager

While on the only “vacation” she has ever taken, our mother suffered a debilitating stroke (in California). How in the world would we get her home to Kansas?! She was on oxygen, had a feeding tube, was mostly unresponsive and at risk for another stroke. A family member found AirCARE1 online and began exploring the process to transport her home to Wichita, KS. AirCARE1 took care of everything…Mom became very agitated and frightened when they began to load her on the aircraft, but the medical crew immediately addressed the issue and she calmed down. One of my brothers was there and flew back with her…he said, “The crew was AWESOME, and the flight was smooth as silk.” (Of course, a beautiful day for flying over the Grand Canyon didn’t hurt either!) Mom had always wanted to fly and to see the Grand Canyon…however, this wouldn’t have been her first choice for accomplishing this! We are grateful to AirCARE1 for their competence and professionalism in handling this situation for us.

Susan, Daughter of Patient

Dear people at AirCARE1, Thank you all again for your great assistance. We could not have asked for a better trip and follow through with all the details. We send our thanks and best wishes to you all.

Bob

I recently flew with my dad and some of your staff from Anchorage, Alaska to Pueblo, Colorado. I just wanted you to know, your staff are awesome! The pilots, paramedic and fight nurse all were very friendly and professional. The nurse especially made me feel very comfortable with the whole process – what a nice person to have on your staff. Under the circumstances, I was VERY appreciative of the supportive attitude from all. The flight was uneventful (other than the snowy beginning in Anchorage) and I am grateful for that. My dad is continuing to improve, though we know the road ahead will be long and difficult. Thanks for a great staff – sincerely,

Lisa, Daughter of Patient

Click on the circles above to explore our testimonials

Google Reviews

    
 
 
       Posted on Google  
   
   Kari Hazen 
 
 
 
 Trustindex verifies that the original source of the review is Google. Amazing staff that clearly explains options and listens to customers. Thank you so much for clarifying all of our questions during a difficult time.
  
 
      Posted on Google  
   
   Brett Johnston 
 
 
 
 Trustindex verifies that the original source of the review is Google. My wife had a terrible bike accident in the mountains. Had no idea how I would get my wife moved from the mountains back to home for a much needed surgery. From the moment Valerie answered the first call from me, to Daniel and Rachel answering so many questions. Then Tom and Todd showed up to get my wife from point to point via airlift.  I cannot tell you all I went through to get to the point to have to call AirCARE1, but once I did they took over and solved a difficult problem for me. I am sorry if you have to ever do this, but if you do, I wouldn’t hesitate to use them.
  
 
      Posted on Google  
   
   Uri Ravel 
 
 
 
 Trustindex verifies that the original source of the review is Google. I wish to convey my deep appreciation to Debbie Rehn, the nurse who accompanied me, for the professional services she provided during my travel to Israel. Debbie was devoted, knowledgeable, and very attentive to my considerable physical and emotional needs. Debbie demonstrated a highly caring and professional approach to the patient under her care, and this reassured me and my husband that I was under the best care possible for the duration of our international travel. Thank you, Valerie, for your excellent coordination of the complex arrangements that had to be completed in preparation for our flight. It was a difficult period for us, and your devotion to our travel needs helped us to succeed in our objectives. To Valeria and Debbie, thank you for being there to help us through a difficult and challenging time.
  
 
      Posted on Google  
   
   Jim Guiffre 
 
 
 
 Trustindex verifies that the original source of the review is Google. Imagine getting the phone call telling you your 10 year old grandson has been bitten by a shark off the coast of Mexico.  Not even knowing the details about the extensive damage that he had suffered, our immediate instinct was that we needed to get him back home ASAP.  It’s Friday afternoon.  Where do we even start?  An internet search and one phone call to AirCare1 proved to be a Godsend.  Dan, the flight operations manager on duty, was so calm and reassuring about explaining the process of arranging the flight.  I must have called him 15 times because I would always think of one more question.  When he explained to me that we needed to get the Mexican hospital to agree to release Dillon and Children’s Hospital in Denver needed to agree to accept him before we could book the flight, my only thought was how am I ever going to do that?  As it turned out, I didn’t have to do that.  The team at AirCare1 did it all.. We got word the next morning the hospitals were in agreement, the ambulance in Mexico to pick him up and the ambulance in Colorado to deliver him were both booked, and the flight crew was ready.  Sunday was Dillon-Day, Dillon was coming home!  The medical personnel met the ambulance at the Cancun airport, picked Dillon up at the hospital and were with him every minute until he was delivered to Children’s.  How reassuring.  Even more reassuring was the communication from the team on the day of the flight, keeping us informed of the progress of the crew all day long, from takeoff at 6 am in Phoenix to arrival at Children’s Hospital that night, the communication was outstanding! Probably the biggest attribute of the team at AirCare1 was each team member was absolutely invested in getting Dillon home.  Dan, by his demeaner, took a huge burden off our shoulders.  By patiently and calmly explaining the process, we knew exactly what was necessary to get the plan in place.  Camber and Doug, the pilots, executed their mission flawlessly including cutting into the weather delay they experienced leaving Mexico to get Dillon home ASAP..   Jen, the flight nurse and Ryan, the paramedic, took such unbelievable care of Dillon. They got him comfortable, inspected his wounds, and prepared him for the planned triage in Denver.  Both were so attentive the whole time they were with him. What an incredible team Dillon had.  Everyone’s goal and focus was on him. Our family will be forever grateful to everyone at AirCare1 for their expertise and commitment to Dillon and our family.  Thank you all!!  You are the best!! Jim & Terrie Guiffre
  
 
      Posted on Google  
   
   Sheila Alverson 
 
 
 
 Trustindex verifies that the original source of the review is Google. Amazing experience from getting a quote online very quickly, to answering all my questions and concerns. Everything from beginning to the arrival was timely. Personal call informing me when my family member was safely on the plane and in the air and when they landed and he was transported safely to the hospital. I was convinced customer care and support was a thing of the past. It isn’t with this company.
  
 
      Posted on Google  
   
   Katherine West 
 
 
 
 Trustindex verifies that the original source of the review is Google. When I purchased air evac insurance I never imagined actually using it, but I couldn't have asked for a more wonderful experience than with AirCARE1! Natalie, Jenn and my pilots got me home quickly, comfortably and with attentive care. THANK YOU!!
  
 
      Posted on Google  
   
   Debora Bridges 
 
 
 
 Trustindex verifies that the original source of the review is Google. We are so grateful to everyone at Air Care 1 for their professionalism and kindness in helping us get our dad out of Jamaica and back to Scottsdale—in less than 48 hrs. From the initial phone call and immediate action, to the thorough paperwork, contacting doctors, hospitals and the financial process, , everything was streamlined and efficient. Throughout the flight, they kept us updated on the condition of our dad through phone calls, emails and text messages as well as flight status every step of the way.  Landing right on time, the ground ambulance was fully prepared and equipped.  They even followed up with us after he checked into the hospital and a few days later.  This company exceeded our expectations.  The highly trained professionals ranged from Valerie at the front desk to the flight paramedic Natalie, the two pilots and Chris who drove the ground ambulance. Emotions were high and our family can’t be more grateful for this team who truly helped to save his life.
  
 
      Posted on Google  
   
   Tino Rios 
 
 
 
 Trustindex verifies that the original source of the review is Google. The process, team, and overall experience was amazing and made a horrible situation that much easier!
  
 
      Posted on Google  
   
   Marilyn Taylor 
 
 
 
 Trustindex verifies that the original source of the review is Google. I could not have been more satisfied with AirCARE1. We needed them to transfer my husband from Puerto Vallarta, Mexico.They came down the same day. The flight crew was awesome from start to finish. They really cared
  
 
      Posted on Google  
   
   Barbara Meadows 
 
 
 
 Trustindex verifies that the original source of the review is Google. From the administration to flight operations to the entire crew our experience with AirCARE1 was exceptional!  They were professional and understanding during one of the most difficult times in my and my mother's lives.  The air crew was so very caring and ensured that my mother was in the best of hands and cared for me as well!  We had a very smooth flight at the hands of the professional and friendly pilots.  I cannot express my thanks to Randy and Jenn for ensuring my mother's medical care was top notch.  I would recommend AirCARE1 to anyone!  Thank you all so much!  Barb Meadows and my mom Elizabeth.

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