A broker is a middle man who does not own aircraft, but arranges air ambulance transportation for the patient and adds an additional fee to the total cost. Brokers are typically looking only for the lowest cost, so they can add their mark-up, and they don’t have any quality control systems for patient care.

Why is it important? Using a broker can increase the cost significantly for the patient, hospital, or insurance company. By dealing directly with an air ambulance provider, the patient will get the best care and value. You will also know who the specific service provider is and deal directly with them. You will know all the aspects of the patient care they offer.

If a broker is used, you will not be able to deal directly with the air ambulance company providing the service. AirCARE1 is not a broker as we own our own aircraft and operate them under our own Part 135 Air Carrier Certificate.